How Natural Language Processing is Improving Chatbots Chatbots use NLP to understand the customer’s intent, which they use to create helpful dialogue and improve understanding of customers’ questions. When compared to traditional communication channels, chatbots deliver multiple benefits. “When comparing physician responses against AI generated responses the question “Which response is better? If some of… Lanjutkan membaca The AI, Machine Learning and NLP Revolution
expert reaction to study comparing physician and AI chatbot responses to patient questions It was key for razor blade subscription service Dollar Shave Club, which used Zendesk bots to manage subscription updates. Subscription-related tasks originally accounted for 20% of Dollar Shave Club’s support requests but with AI, the company was able to save time and… Lanjutkan membaca What Is The Difference Between Chatbot And Conversational AI?